Why is Outlook Not Showing Online Status Next to Name in Teams?

If Outlook is not showing that a person’s Teams online status next to their name, then the problem could be due to various reasons. It may be due to the integration of the Teams presence, account configuration, Outlook version, or the registration of Teams as the instant-messaging provider. However, the exact solution depends on the version of Outlook you are using, be it Classic Outlook or New Outlook.

Quick Answer: First, make sure Teams is installed, it is running and you have signed in with the correct account details. After that, make sure that the person’s Teams sign-in address is the same as their email address. Also, if you’re using classic Outlook, check the Display online status next to name option in File >> Options >> People.

Table of Contents

• Why is Teams Online Status Not Showing in Outlook?
• First, Check Which Outlook You’re Using
• Classic Outlook vs. New Outlook
• Methods to Fix Outlook Not Showing Teams Status
  • Fix 1: Make Sure Teams Is Installed and Running
  • Fix 2: Check the Teams and Outlook Accounts
  • Fix 3: Make Sure Teams Is Registered for Office Integration
  • Fix 4: Update Teams and Outlook
  • Fix 5: Check the Online Status Setting in Classic Outlook
  • Fix 6: Check New Teams Registration
• Classic Teams vs. New Teams Registry Settings
• When These Fixes May Not Work
• Troubleshooting by Symptom
• Frequently Asked Questions
• Final Thoughts

Why is Outlook Not Showing Online Status Next to Name Teams?

There can be various reasons why users may face the issue, some common scenarios include –

• If the synchronisation between Outlook and Teams is not completed, then the application will not work properly.
• The outdated software can be the reason why is Team status not showing in Outlook.
• Corrupted cache and temporary files can also interfere with the proper working of Teams and Outlook./li>
• Sometimes inadequate permission affects the online status thus you face error.
• Microsoft Teams have a specific setting that controls the sharing of status information. If the settings are altered then you will face the online status next to name error.

Since we know the reasons, now move ahead and solve the error.

How to Enable Online Status Next to Name in Outlook Teams?

Here we will discuss some troubleshooting steps to fix the Teams status not showing in Outlook. Let’s check all of them –

1. Check Account Configuration

Make sure that both Teams and Outlook use the same Office 365 account. If not, then log out and log in with your new O 365 id. After that, restart your Outlook ad Team application.

2. Update Outlook and Teams

Ensure that you are using up-to-date Outlook and Teams versions. Sometimes outdated versions can restrict the applications from working properly. For Outlook you can go the File >> Office account >> Update options >> Update now. For Teams, select update >> Update and restart.

3. Adjust Team Setting

Incorrect Team setting can also affect Outlook not showing online status next to the name Team error. Go to Settings >> General and enable the share presence information option. Also, check Settings >> Privacy and check the visible status to colleagues.

4. Check Registry Entries

Check the registry settings to make sure that the Team is registered as a default instant message app.

• Start Registry Editor (In the search window, find Registry editor and run it).
• Locate the following sub-key – HKEY_CURRENT_USER\Software\IM Providers
• Verify the following values – Name: DefaultIMApp, Type: REG_SZ, Data: Teams

If the values that you see don’t match then update the values. For that find here –

• For 64-bit Office

C:\users\<username>\appdata\local\microsoft\teamspresenceaddin\uc.tlb

• For 32-bit Office

C:\users\<username>\appdata\local\microsoft\teamspresenceaddin\uc.win32.tlb

5. Check People Setting in Teams

• Open your Team application, and go to File.
• Select Option >> People.
• Scroll down and find the Online Status and Photographs option.
• Ensure that the Display Online Status next to the name is checked.

If still you are not able to enable online status next to name in Outlook teams, then uninstall and then reinstall Teams on your system.

6. Check If Teams is the Default IM

On your Windows 10, go to settings >> Default App. Then click on “Choose Default Apps by Protocol” at the bottom. After that Select IM on the left and click on the + button. Then select “Teams” and restart both Teams and Outlook.

Conclusion

Here in this post, we discuss why Outlook not showing online status next to name Teams. Furthermore, we cover all the solutions that can fix the error and you can smoothly work on Outlook and Team applications. Hope these solutions are able to fix your issue. If not, then contact Microsoft Technical Support for further assistance.